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Betting Rules
1. General betting conditions
Bet365 Casino provides access to online gambling products subject to the rules shown on the website and the laws that apply to you. You are responsible for checking whether online gambling is lawful in your location before using the service. Access may be restricted where the service, a particular product or a specific type of bet is not available. The website may also apply additional rules to individual games, markets, tournaments, promotions or account features.
These rules are intended to explain the main principles for betting activity. They do not replace the detailed rules shown within a game or the full website Terms and Conditions. If there is a difference between a general statement on this page and a specific rule displayed for a game or market, the specific rule will generally apply to that activity, subject to the applicable terms and law.
- You must be legally permitted to gamble and must meet any applicable minimum age requirement.
- You must use the service only from a location where the relevant activity is available and lawful.
- You must provide accurate, current and complete information when registering or using an account.
- You must follow the game rules, betting instructions and conditions displayed before confirming a wager.
- You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
- You must not allow another person to use your account or use another person’s account.
Changes to rules
Rules may be updated to reflect changes to products, technology, business processes or legal requirements. The current version published on the website applies to future activity from the time it is made available, unless a different approach is required by law. You should review the applicable information before placing a bet, particularly if you have not used the service for some time.
2. Accounts, verification and placing bets
A betting account is intended for the individual whose details were used during registration. You are responsible for keeping your login details secure and for all activity carried out through your account, unless you notify the operator promptly that your account may have been accessed without permission. Do not share passwords, authentication codes or other security information with anyone else.
The operator may need to verify your identity, age, location, source of funds or other information before permitting certain activity. Verification checks may take place when an account is opened, while it is being used or before a transaction is completed. You must provide documents or information requested for these checks within the required period. An account, bet or transaction may be restricted, delayed, suspended or cancelled where verification has not been completed or information cannot be confirmed.
Before confirming a bet
You should check all details shown on the bet confirmation screen before submitting a wager. This includes the selected game or market, the amount, the odds or displayed terms, the number of selections and any available options. A bet is generally treated as accepted only when the website confirms that it has been received and accepted. A selection placed in a pending, rejected or interrupted state may not be a valid bet.
- Select the game, market or wager type you wish to use.
- Review the displayed instructions, rules, odds, stake and any applicable conditions.
- Confirm that the account and payment details are correct.
- Submit the bet only after checking the information carefully.
- Keep the confirmation or account history information for your records.
Technical problems, interrupted connections, device errors, duplicate submissions or delayed displays do not automatically create an accepted bet. If the website cannot confirm whether a wager was accepted, check the account history before attempting to place it again. Any correction or resolution will be handled under the applicable game rules, account terms and legal requirements.
Prohibited conduct
You must not interfere with the operation or security of the website, use automated systems without permission, exploit an error, manipulate a game, conceal relevant account information or take part in collusion. Activity that appears irregular, fraudulent or inconsistent with the rules may be reviewed. Where permitted, the operator may suspend access, void affected activity, withhold a transaction pending review or take other action allowed by the applicable terms and law.
3. Game rules, results and settlement
Each casino game or betting product may have its own rules. Those rules can explain the objective of the game, available selections, permitted actions, winning combinations, random outcomes, result processing and settlement method. Read the rules displayed in the relevant game before playing. If information is unclear, do not place a wager until you understand how the game operates.
Game outcomes are determined by the system or process specified for the relevant product. Past results do not guarantee future results, and a previous win or loss does not change the probability of a later outcome. You should not treat patterns, near misses, animations or displayed features as a promise of a future result. Where a game includes a random outcome, the result is not selected according to a player’s personal circumstances or previous account activity.
Settlement and corrections
Accepted bets are settled in accordance with the rules displayed for the relevant game or market. Any return, prize or account adjustment depends on the outcome and the terms that apply to that activity. A result may be corrected if it was recorded incorrectly because of a technical, administrative or data error. If a bet has been settled incorrectly, the account may be adjusted to reflect the correct result, subject to applicable law.
If a game is interrupted, becomes unavailable or displays an obvious error, do not assume that a wager has won or lost solely because of the display. The operator may investigate the game record, transaction history and relevant system information. The final treatment of the activity will follow the specific game rules and the applicable Terms and Conditions.
- The game rules available at the time of play are important evidence of the applicable conditions.
- A confirmed bet may not be changed or cancelled simply because you later change your mind.
- An unconfirmed, rejected or voided bet will be treated according to the relevant rules.
- Duplicate or incorrectly recorded activity may be reviewed and corrected.
- You should report a suspected error through the available support or complaint process as soon as possible.
Promotions and special offers
Promotions, bonuses, free bets and other special offers may have separate terms. These terms can include eligibility requirements, qualifying activity, wagering conditions, expiry dates, product restrictions and withdrawal conditions. You should read the full offer terms before accepting or using a promotion. If a promotional term conflicts with a general rule, the promotion-specific term may apply to that offer, provided it is lawful and clearly communicated.
4. Payments, account balances and withdrawals
Payments must be made using a method available through the account and authorised for your use. The name and relevant details connected with a payment method may need to match your verified account information. You must not use a payment method belonging to another person unless this has been expressly permitted under the applicable terms and verification requirements.
The account balance may show deposits, accepted wagers, returns, adjustments, promotional amounts and other entries. A displayed balance is not necessarily immediately available for withdrawal if funds are subject to verification, unsettled activity, promotional conditions, payment checks or legal requirements. The account history should be used to review transactions and betting activity.
Withdrawal requests may be reviewed before processing. This may include identity checks, payment verification, responsible gambling checks and checks required to prevent fraud or financial crime. A withdrawal can be delayed, declined or returned where information is incomplete, a payment method cannot be verified, activity is under review or another restriction applies. The relevant account and payment information will explain any conditions that apply to a request.
Keeping records
You should regularly review your account statements, bet history, deposits, withdrawals and messages. Keep copies of important confirmations and records where appropriate. If you notice a transaction or wager that you do not recognise, secure your account and report the issue promptly using the available support process. Do not continue betting while you are trying to resolve a suspected account security problem.
5. Responsible gambling and complaints
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only use money that you can afford to lose. Take regular breaks, keep track of the time and money you spend, and avoid gambling when you are upset, tired, under the influence of alcohol or trying to solve financial difficulties.
- Set personal spending and time limits where these tools are available.
- Do not chase losses by increasing stakes or gambling for longer than planned.
- Do not borrow money or use essential household funds for gambling.
- Consider taking a break or restricting access if gambling no longer feels enjoyable.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Account restrictions, breaks and self-exclusion options may be available. These tools are intended to help you control or stop your gambling, but you should also take practical steps such as removing saved payment methods, avoiding gambling-related triggers and speaking with someone you trust. If you think you may have a gambling problem, seek help from an appropriate Australian support service or qualified professional.
Questions and disputes
If you believe a bet, game result, payment or account entry is incorrect, review the relevant rules and your account history first. You can then raise the matter through the support or complaints channel made available on the website. Include enough information for the matter to be identified, such as the date, game, transaction reference and a clear explanation of the issue. Do not include passwords or unnecessary sensitive information.
Complaints are reviewed under the applicable complaints process and may require additional information or verification. A review may consider the game record, bet confirmation, account history, technical logs and relevant communications. You should follow any instructions provided during the review and keep records of your correspondence. These Betting Rules do not limit any rights or remedies available to you under Australian consumer law or other applicable law.