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Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Bet365 Casino encourages players in Australia to make informed choices, understand the risks and keep gambling within limits that suit their circumstances.
Bet365 Casino holds licences from the Malta Gaming Authority (MGA/CRP/531/2018-08), the UK Gambling Commission (licence 55149), and Gibraltar Licensing Authority (licence 129), with SSL encryption and regular fair-play audits in place.

Gamble for entertainment

Before you play, consider what gambling means for you and decide how much time and money you are comfortable spending. Treat any amount used for gambling as an entertainment expense. Once it has been spent, it should not affect your ability to pay for essentials such as rent, mortgage payments, utilities, food, transport or other financial commitments.

Gambling outcomes are uncertain. Previous results do not influence future results, and no strategy can guarantee a win. A game that has not produced a win for some time is not necessarily due to pay out, while a previous win does not make another win more likely. Avoid treating gambling as a source of regular income, a financial plan or a way to recover losses.

Practical ways to stay in control

  • Set a spending limit before you start and do not increase it during a session.
  • Set a time limit and take regular breaks away from gambling.
  • Keep money for gambling separate from money needed for everyday expenses.
  • Do not gamble when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
  • Never borrow money, use credit intended for essential expenses or sell belongings to gamble.
  • Do not chase losses by increasing stakes or continuing to play for longer.
  • Keep gambling private from children and do not allow other people to use your account.
  • Review your gambling regularly and be honest about how it affects your time, money and relationships.

Set limits before you play

Planning your limits in advance can make it easier to keep gambling within your intended budget. Depending on the services and account features available to you, you may be able to set or request controls relating to deposits, spending, losses, session time or account access. The availability and operation of these controls may vary, so review the information shown in your account and read the relevant terms before using them.

Your limit plan

  1. Choose an amount that you can afford to lose without affecting essential costs or savings goals.
  2. Choose a maximum period for each session and decide when you will stop, whether you win or lose.
  3. Record your limit somewhere you can see it before opening a game or placing a bet.
  4. Stop when your limit is reached. Do not change the limit simply because the session has not gone as planned.
  5. Check your account activity and payment history so you have an accurate view of your gambling.
  6. If you are unable to stay within your plan, take a break and consider restricting or closing your account.

Account tools are intended to support your decisions, but they cannot remove all risk or guarantee that you will stop gambling. You remain responsible for understanding and using any available settings. If you request a limit, restriction or break, follow the instructions provided and check when the change takes effect. Do not create another account or use another person’s account to avoid a restriction.

Taking a break or excluding yourself

A temporary break can be useful when gambling is taking more time or money than you intended. A longer break or self-exclusion may be more appropriate if you want to stop gambling altogether. Use the relevant account option or support process available to you, and consider blocking access to gambling websites and applications on your devices. Self-exclusion and account restrictions may apply according to the applicable process and terms.

Recognise the warning signs

Problem gambling can affect anyone. It may develop gradually, and a person does not need to gamble every day to experience harm. Early action can help prevent problems from becoming more serious. Consider whether gambling is causing concern for you or for people close to you.

  • You spend more money or time gambling than you planned.
  • You keep thinking about gambling or feel restless when you try to stop.
  • You gamble to escape stress, sadness, boredom or other difficult feelings.
  • You chase losses or believe that a big win will solve financial problems.
  • You hide your gambling, account activity or losses from family and friends.
  • You borrow money, miss payments or use funds intended for necessities.
  • You argue with people close to you because of gambling.
  • You miss work, study, sleep, exercise or social activities because of gambling.
  • You try to cut back or stop but find that you cannot.
  • You feel guilt, anxiety, low mood or distress after gambling.

One or more of these signs may be a reason to pause and seek advice. You do not need to wait for a crisis before asking for help. Speaking with someone you trust can make it easier to take the next step. If gambling is affecting your finances, consider contacting a qualified financial counsellor for independent guidance.

Getting support

If you are concerned about your gambling, stop playing and seek support as soon as possible. Support may be available through gambling-help services, health professionals, financial counsellors, community organisations and services in your state or territory. These services can provide confidential information, practical strategies and referrals. Choose a service that is appropriate for your location and circumstances, and confirm its current contact details through an official source.

Steps you can take today

  1. Close any gambling session and avoid returning to it while you decide what to do next.
  2. Tell a trusted person that you are concerned and ask them to support your plan.
  3. Review recent gambling activity, payments and debts so you understand the position clearly.
  4. Use available deposit, spending, time, break or self-exclusion controls.
  5. Remove saved payment details and consider using device or website blocking tools.
  6. Contact a recognised gambling-support or financial-counselling service for advice.
  7. If you feel overwhelmed or unsafe, seek urgent help from local emergency or crisis services.

If someone close to you is experiencing gambling harm, try to speak calmly and without judgement. You can encourage them to seek professional support, but you cannot control their choices or take responsibility for their gambling. Protect your own finances, avoid lending money to cover gambling losses and seek advice for yourself if needed.

Age, account safety and your responsibilities

Only people who meet the applicable legal age and other eligibility requirements may use gambling services. Do not gamble if you are under the legal age, and do not allow a young person to access your account or device. Keep login details private, use appropriate security settings and contact the relevant account-support channel if you believe another person has accessed your account.

You are responsible for providing accurate information, following the applicable terms and using the service lawfully. Gambling laws and available support options can differ between Australian states and territories. Make sure you understand the rules that apply where you live before using an online gambling service. This page provides general responsible-gaming information and is not financial, medical or legal advice.

Bet365 Casino supports informed gambling choices and encourages players to act early if gambling stops being enjoyable or begins to cause harm. If you are unsure whether your gambling is within control, the safest option is to stop, use an available restriction or exclusion option and seek independent support.