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Privacy Policy
About this Privacy Policy
Your privacy is important to us. This policy is intended to provide clear information about the types of personal information that an online casino may handle and the reasons for handling it. It applies to information collected through the Bet365 Casino website, account services, customer support channels and related online features.
Personal information means information that identifies you or could reasonably be connected with you. Depending on how you use the site, this may include information supplied when you register, information created while you play or transact, and technical information collected when you browse the website.
By using the website, you should read this policy together with any relevant website terms and notices. Some pages or services may include additional privacy information where it is useful to explain a particular process. If you do not agree with the way information is handled as described here, you should stop using the relevant service and contact us with any questions.
We aim to collect information that is reasonably needed for the operation, security and support of the service. We do not ask players to provide unnecessary information through ordinary account or support processes. Information may be collected directly from you, generated through your use of the site, or received from service providers involved in verification, payments, security or technical operations.
Keeping information accurate and secure
We take reasonable administrative, technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, secure systems, monitoring, staff procedures and appropriate checks on service providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their login details and avoid sharing passwords or security codes.
Information we handle and why
The information handled will depend on the services you use, the account activity involved and the checks required to operate a safe and compliant gambling service. Typical categories include the following:
- Account details, such as your name, date of birth, contact details, login information, account preferences and communications with us.
- Identity and verification information, such as documents or details used to confirm identity, age, eligibility, account ownership or other required checks.
- Payment and transaction records, such as deposits, withdrawals, bets, gaming activity, payment method information, transaction references and account balances. Payment details may also be handled by payment providers under their own privacy notices.
- Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, general location information and details about how you use the website.
- Cookie and similar technology information, such as session details, saved preferences, security signals, page visits and interactions with online features.
- Support and communication information, including enquiries, complaints, requested assistance, correspondence, feedback and records of our interactions with you.
We may use this information to create and administer your account, provide gambling and website services, process transactions, respond to support requests and maintain your preferences. It may also be used to verify identity and age, prevent unauthorised account use, detect suspicious activity, manage fraud and protect the integrity of the service.
Information may be used to meet legal and regulatory obligations that apply to the operation of an online gambling service. This can include carrying out required customer checks, maintaining appropriate records, responding to lawful requests, managing responsible gambling processes and supporting the prevention of financial crime. We may also use information to investigate disputes, enforce website terms and protect our rights, players and systems.
Where permitted, information may be used to send service messages about your account, security, transactions, changes to the website or important notices. We may send marketing communications only where this is allowed and where the relevant preferences or permissions have been obtained. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting privacy support.
We may use information in an aggregated or de-identified form for purposes such as understanding website performance, improving the player experience, managing risks and preparing general reports. Information used in this way is handled so that it is not intended to identify an individual player.
Cookies, sharing and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve online features. Some cookies are necessary for core account functions, while others help with performance, analysis or relevant communications.
You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, disabling or deleting cookies may affect sign-in, account features, preferences or parts of the website. Browser controls do not always remove every type of technology, so you should review the available settings and notices shown when using the site.
When information may be shared
Personal information may be shared where it is reasonably necessary to provide the service, protect players or meet an obligation. This may include sharing relevant information with technology and hosting providers, customer support providers, identity and verification services, payment and transaction providers, security and fraud prevention services, professional advisers and other suppliers that help operate the website.
Service providers are expected to handle information only for appropriate purposes and to apply suitable security measures. Information may also be disclosed to government bodies, courts, law enforcement or other authorised parties where disclosure is required or permitted by law, or where it is necessary to investigate suspected fraud, security issues or other unlawful conduct.
Some service providers may process information in locations outside Australia. Where information is handled by a third party or in another location, appropriate arrangements and safeguards are considered in line with the nature of the information and the purpose of the processing.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period may depend on the type of information, account activity, security needs, dispute handling and applicable obligations.
Closing an account does not always result in immediate deletion of every record. Some account, identity, transaction, payment, security or communication records must be kept for a period required by law or for legitimate record-keeping, fraud prevention and dispute-resolution purposes. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in an appropriate way.
Your privacy rights and requests
Depending on your circumstances and the rules that apply to your request, you may have rights concerning the personal information we hold about you. These rights are subject to appropriate identity and security checks, and some requests may be limited where information must be retained or where disclosure could affect another person, an investigation, account security or a legal obligation.
- Access: request a copy of, or information about, the personal information held about you.
- Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
- Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. This may not apply to records that must be retained.
- Marketing consent: withdraw consent to marketing communications at any time. You may use an unsubscribe function where provided or contact us directly.
- Information about handling: ask questions about how your personal information is collected, used, shared or retained.
How to make a request
For privacy questions or to exercise your rights, contact support@bet365-casino.best. Please state what you are requesting and include enough information for us to identify the relevant account or records. Do not send unnecessary payment details, passwords or security codes by email.
We may ask for reasonable information to confirm your identity before completing a request. This helps prevent unauthorised access to account information. We will assess each request and respond within a reasonable timeframe, taking account of its complexity, the information involved and any applicable requirements.
If you withdraw marketing consent, you may still receive essential service communications about your account, transactions, security or important changes. Withdrawing consent does not affect processing that is necessary to operate your account, prevent fraud, complete transactions or meet legal obligations.
This policy may be updated when our services, technology or privacy practices change. The current version will be made available on the website, and important changes may be communicated through appropriate account or service channels. We encourage players to review this page periodically so they understand how information is handled.