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Bet365 Casino Terms & Conditions
1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and the operator of Bet365 Casino. They apply to your access to the website, mobile services, account facilities, games, promotions and any other services made available through the platform. By visiting the website or using any service, you confirm that you have read, understood and accepted these terms, together with any additional rules shown for a particular game, promotion or service.
If you do not agree with these terms, you must not use Bet365 Casino. Additional conditions may apply to specific products or offers. Those conditions will be displayed before you participate and should be read together with this document. If there is an inconsistency, the specific conditions may apply to the relevant product or offer to the extent of that inconsistency.
Eligibility
You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before using the platform. Access may be restricted in some locations, and the availability of a website does not mean that its services are lawful in every jurisdiction.
You must provide accurate information when registering and must keep that information current. You must not open or use an account on behalf of another person, allow another person to use your account, or use the service for unlawful purposes. Bet365 Casino may request information or documents needed to verify your age, identity, location, payment method or source of funds.
Changes to these terms
These terms may be updated from time to time to reflect changes to the services, technology, legal requirements or business practices. The latest version will be made available on the website. Where a change is material, reasonable notice may be provided through the website or your account. Your continued use of the services after an updated version takes effect will generally mean that you accept the revised terms. If you do not accept a change, you should stop using the service and follow the available account closure process.
2. Accounts, verification and payments
Your account
You may only maintain an account for your own personal use unless the operator has expressly agreed otherwise. Account details, passwords, security codes and other login information must be kept confidential. You are responsible for activity carried out through your account, except where you have promptly reported unauthorised access and the issue was not caused by your failure to protect your credentials.
You must not transfer, sell, lend or otherwise make your account available to another person. You must not create duplicate accounts, use false details, interfere with another person’s account, or attempt to bypass account restrictions, self-exclusion measures or other controls. If you believe that your account has been accessed without permission, notify the operator through the support channel made available on the website as soon as possible.
Identity and compliance checks
The operator may carry out checks before or after an account is opened. These checks may include verifying your identity, age, residential location, payment ownership, source of funds and compliance with applicable laws. You must provide complete and genuine information and respond within a reasonable time to requests for supporting documents. Failure to complete a check may result in restricted access, delayed processing, suspension or closure of an account.
Deposits and withdrawals
You may only use payment methods that are authorised and belong to you, unless an alternative arrangement has been approved. You must not deposit funds using a payment method that you do not have permission to use. Available payment options, processing requirements, minimums, maximums and any applicable charges will be shown on the website or during the transaction process and may change.
You are responsible for ensuring that deposits are made carefully and for checking transaction details before confirming them. Once a transaction has been submitted, it may not be possible to cancel or reverse it. Withdrawals may be subject to account verification, payment checks and other reasonable controls. The operator may return funds using an appropriate verified payment method and may ask for further information before completing a withdrawal.
Funds in your account must not be used for illegal activity, money laundering, fraud or any other prohibited purpose. The operator may withhold or restrict funds where there is a reasonable concern about fraud, unlawful activity, a breach of these terms or an unresolved payment issue, subject to applicable law and any required process.
3. Games, wagers and promotions
Using the games
You must review the rules, instructions, stake information and other details provided for each game before playing. A wager or game participation may only be made using funds available in your account and in accordance with the displayed limits and conditions. You are responsible for checking that the selected game, stake and transaction are correct before confirming play.
Game results are determined by the relevant game system and its recorded outcome. Where a technical, transmission or display error affects a game or transaction, the operator may correct the error, void the affected activity or take another reasonable action consistent with the applicable rules and law. Records held by the operator will generally be used to determine the details of account activity, unless there is clear evidence of an error.
You must not use software, devices or methods designed to manipulate the platform, obtain an unfair advantage, interfere with game outcomes, automate play or disrupt the service. You must not exploit a known error, vulnerability or malfunction. Any suspected misuse should be reported rather than used for personal benefit.
Promotions and bonuses
Promotions, bonuses, rewards and other offers are subject to their own promotional terms. These may set out eligibility requirements, claim instructions, expiry conditions, wagering or play-through requirements, game restrictions, account limits and rules about one offer per person, household, device or payment method. You should read the relevant promotional terms before accepting or using an offer.
Unless the promotional terms state otherwise, an offer may be withdrawn, changed or cancelled where there has been an error, misuse, suspected fraud, duplicate participation or a breach of the applicable conditions. The operator may refuse or remove a promotion where you are not eligible. Promotional balances and winnings may be subject to verification before they can be withdrawn.
Fair use
The services are provided for genuine recreational use. You must not use the platform to coordinate activity with another person, take advantage of pricing or technical errors, abuse customer support processes, or carry out activity that could damage the integrity, security or reputation of the service. Where activity appears irregular or inconsistent with these terms, the operator may investigate and apply appropriate account measures.
4. Responsible use, privacy and legal matters
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Do not chase losses, gamble when distressed, or borrow money to gamble. Responsible gambling tools and account controls may be available through the website. You can use the available tools or contact support to ask about options such as deposit controls, time reminders, cooling-off periods or self-exclusion.
If gambling is affecting your finances, relationships, work or wellbeing, stop using the service and seek help from an appropriate independent support organisation or qualified professional. You are responsible for using available protection tools and for providing accurate information that may help the operator apply suitable controls.
Privacy and communications
Personal information is handled in accordance with the applicable privacy notice and laws. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the platform and communicate with you about your account. You should review the privacy notice for further information about collection, use, storage and disclosure of personal information.
You must ensure that the contact and communication details associated with your account are accurate. Service messages, security notices, transaction updates and information about changes to the platform may be sent using the details recorded in your account. Marketing communications may be managed through the preferences or unsubscribe options provided, subject to important operational messages that the operator still needs to send.
Website content and availability
The website and its content are provided for general information and service use. Reasonable efforts may be made to keep information accurate and available, but uninterrupted access cannot be guaranteed. Services may be changed, suspended or withdrawn for maintenance, security, technical, legal or operational reasons. You are responsible for obtaining suitable equipment, internet access and security protection when using the platform.
You must not copy, modify, reproduce, distribute, scrape, frame or commercially exploit website content unless you have permission or the law allows it. Trade marks, designs, software, text, graphics and other materials remain protected by applicable intellectual property laws. You receive a limited, personal and non-transferable permission to use the website in accordance with these terms.
Suspension, closure and liability
The operator may restrict, suspend or close an account where required for security, verification, responsible gambling, legal compliance, payment review, suspected misuse or a breach of these terms. You may request account closure at any time through the available account or support process. Closure does not remove obligations or rights that arose before closure, including obligations relating to outstanding transactions, investigations or responsible use.
To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, interruptions to communications or networks, misuse of your account, inaccurate information supplied by you, or your failure to follow these terms. Nothing in these terms excludes or limits rights, guarantees or remedies that cannot lawfully be excluded or limited under applicable Australian consumer law.
Governing law and questions
These terms are intended to operate subject to the laws that apply to the relevant service and your location. Any dispute should first be raised through the support process made available on the website so that it can be reviewed fairly. If you have a question about these terms, your account or a particular promotion, check the relevant information on the website or use the available support options.